Munu88 Privacy Policy – Data Protection Malaysian Member Privacy

Munu88 is an online Sports Betting and casino platform serving users in Malaysia. We take personal data protection seriously and are committed to ensuring that any information you provide is handled with integrity, security, and transparency.

This Privacy Policy applies to all personal information collected by munu88 through our official website at munu88.com, our mobile app, customer support services, and all official communication channels. It also applies when you interact with our promotions, marketing campaigns, or any services offered by munu88.

This document has been prepared in accordance with applicable data protection requirements to ensure that you, as a munu88 member, are always aware of your rights regarding the personal information we hold. We believe your trust is our most valuable asset, and protecting your privacy is how we honour that trust.

Munu88 collects various types of personal information necessary to provide a safe, fair, and high-quality service to all members. Below are the main categories of data we collect:

We do not collect sensitive data categories such as health information, political affiliations, or religious beliefs unless specifically required for Responsible Gaming purposes and with your explicit consent.

Munu88 collects your personal information through the following methods:

• Account Registration: When you register a new account with munu88, you provide us directly with basic information such as your name, phone number, email address, and date of birth.
• KYC Verification: During the Know Your Customer (KYC) process, you may be asked to upload a copy of an identity document such as your MyKad or passport to verify your identity.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or online banking, the transaction details are automatically recorded.
• Platform Usage: Our systems automatically record technical data and usage behaviour each time you access the munu88 platform, including the types of games you play and your betting patterns.
• Communications with Us: When you reach out to the munu88 customer support team via live chat, email, or phone, those interactions may be recorded for training and service quality improvement purposes.
• Cookies & Tracking Technologies: The munu88 website uses cookies and similar technologies to collect usage data as described in Section 7.

Munu88 uses the personal data collected for the following legitimate purposes, all of which are necessary for the operation of the platform:

• Account Management: Creating, verifying, and managing your member account on the munu88 platform
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions securely and accurately
• Identity Verification: Verifying your age and identity to comply with applicable legal requirements
• Service Delivery: Providing access to all games and features on the munu88 platform, including football, slots, blackjack, poker, virtual sports, and Sports Betting
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform
• Responsible Gambling:Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support
• Communications: Sending important notifications relating to your account, transactions, and policy updates
• Marketing: Sending you munu88 promotional information, bonuses, and exclusive offers (subject to your opt-out preferences)
• Service Improvement: Analyzing usage data to improve the user experience and overall quality of the munu88 platform
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to the platform's operations

Munu88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, we may share your data with the following categories of third parties in limited, legitimate circumstances:

• Payment Service Providers: Providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks receive the transaction information necessary to process your deposits and withdrawals.
• Game Software Providers: Third-party game providers partnering with munu88 may receive limited gameplay data necessary to operate their respective games.
• KYC Service Providers: Third-party identity verification partners who help us authenticate member documents and identities.
• Legal Authorities: We may disclose information when required by law, court order, or a valid request from Malaysian law enforcement authorities.
• Technical Service Providers: IT infrastructure, hosting, and cybersecurity providers that help us operate the platform securely.

All third parties receiving your personal data from munu88 are bound by strict data protection agreements and are prohibited from using that data for any purpose beyond what has been agreed upon.

Munu88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and munu88's servers is protected with industry-standard 256-bit SSL encryption.
• Data-at-Rest Encryption: Personal and financial data stored in our databases is encrypted using the latest encryption algorithms.
• Strict Access Controls: Only munu88 staff who require access to your data to perform their duties are permitted to do so, and all access is carefully logged.
• 24/7 Monitoring: Our systems are continuously monitored to detect any security threats or suspicious activity.
• Regular Security Testing: We conduct regular penetration testing and security audits carried out by independent security experts.
• Password Management: Member account passwords are stored in hashed form using an irreversible hashing algorithm.

The munu88 website uses cookies and similar tracking technologies to enhance the user experience and gather analytics data. The following are the types of cookies we use:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the munu88 platform.

Munu88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention policy is as follows:

• Active Account Data: Retained for the duration that your account remains active on the munu88 platform.
• Post-Account Closure Data: Financial transaction records and identity verification data are retained for a minimum of 5 years following account closure to comply with financial regulations and anti-money laundering requirements.
• Communication Data: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
• Technical & Log Data: System logs and technical data are retained for 12 months.
• Marketing Data: Retained until you withdraw your marketing consent or close your account.

Once your personal data is no longer needed, we will securely delete or anonymise it using industry-recognised disposal procedures.

As a munu88 member whose personal data we process, you have the following rights, which you may exercise at any time by contacting us:

To exercise any of the rights above, please contact us at support@munu88.com. We will respond to your request within 30 business days. In complex cases, this period may be extended by up to 60 business days, with notice provided to you.

In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, by cloud service providers or international game software providers working with munu88.

When we transfer your personal data outside Malaysia, we will ensure that equivalent protections meeting Malaysian standards are in place through one of the following mechanisms:

• Data transfer agreements containing legally binding standard data protection clauses
• Ensuring that data recipients are located in countries that provide an adequate level of data protection
• Obtaining your explicit consent for such data transfers in certain circumstances

The munu88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.

Should we discover that personal data belonging to a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe your underage child has registered for or used the munu88 platform, please contact us immediately at support@munu88.com with the relevant information so we can take immediate action.

If you have any questions, concerns, or requests regarding this Privacy Policy or how munu88 handles your personal data, please do not hesitate to reach out to us through the following channels:

• Email: support@munu88.com
• Live Chat: Available 24/7 directly on the munu88 platform
• Email Subject: Please include "Privacy Inquiry" in the subject line for faster processing

Our data protection team will respond to all privacy-related enquiries within 5 business days. For formal rights exercise requests, the processing period is up to 30 business days as set out in Section 9.

Munu88 takes every privacy complaint seriously and will thoroughly investigate each case. We are committed to resolving all privacy concerns fairly, transparently, and within a reasonable timeframe.